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Honor Credit Union launches Chatbot to enhance the digital member experience

Honor Credit Union is proud to welcome Macy, the Virtual Team Member, into the Honor family! Using artificial intelligence, Macy’s role at Honor is to enhance the member experience by assisting members with their questions 24/7. This added channel of communication aligns with Honor’s mission to serve members when, where, and how they want to be served. Members can begin chatting with Macy online by clicking on the chat icon near the bottom right-hand corner of and within the Honor mobile app.

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